Overview
The BGLiD Frequently Asked Questions (FAQs) provides clear answers to common queries about setup, functionality, and troubleshooting. It is designed to help users quickly find practical solutions, better understand key features, and make the most of BGLiD.
- Biometrics - The Biometrics verification will fail if the face does not match the ID.
- PEP/Sanctions - Increases when there is a Politically Exposed Person (PEP), Sanctions, or AML evidence related to the contact.
The issuer refers to which government body issued the identification, for example:
- Passports = Department of Foreign Affairs (any passport that is registered)
The currently accepted ID's are:
- UK passport
- UK drivers license
This article will be updated as support for new identification is added.
Requesting identification through BGLiD does not cause this ID to flow through to CAS 360 unless specifically requested. Otherwise, the only identification details stored within CAS 360 are manually entered details.
- Once an ID verification has been completed, these manually entered details can be removed.
If the option to Request to store ID is toggled to YES, ID information can be imported given that the relevant individual provides consent.
- For information on this process, see Request to store ID Documents with BGLiD.
FrankieOne and stored ID data
Please note that FrankieOne does store data that was successfully verified for 1 month.
After this period, that data is removed.
FrankieOne only provides the verification document stating the results.
AML/PEP/Sanction information is public and will be displayed.
BGLiD verification results are typically processed almost instantly once the check has been submitted.
If you have not received a verification result within 5 minutes, please contact Support for assistance.
Yes. BGLiD supports the use of foreign identification documents, including international passports and other eligible ID types, for both biometric verification and AML checks.